Order Cancellation, Return & Exchange Policy
1. Definition of Order Status
Cancelled Order
If your order has not yet been shipped and you choose to cancel it, it will be treated as a “Cancelled Order.”
Returned Order
If the order has already been shipped and you later decide to cancel it, you may return the product. In such cases, it will be considered a “Returned Order.”
Exchange
Exchange is applicable only when the request is approved and only for the same product at the same price as originally purchased.
If you wish to exchange for a product with a different price, please return the item and place a new order.
Note: Refund timelines differ for each situation.
Refunds for Cancelled Orders are processed faster than those for Returned Orders.
2. When Can I Cancel My Order?
You may cancel your order only if the shipment process has not begun at our warehouse.
Once an order is picked for shipping, cancellation will not be possible. However, you can still return the product after delivery—this will fall under Returned Order guidelines.
Daily Processing Timings
Orders received between 10:00 AM (previous day) to 9:59 AM (current day) are processed for shipping on the current day.
Illustration:
Order #1 placed at 2:00 PM on 01.05.2025
Order #2 placed at 9:30 AM on 02.05.2025
Order #3 placed at 10:30 AM on 02.05.2025
Orders #1 and #2 can be cancelled up to 10:00 AM on 02.05.2025.
Order #3 can be cancelled up to 9:59 AM on 03.05.2025.
(Timings are for illustration and may be subject to change.)
3. Conditions for Return & Exchange
Please notify us within 24 hours of receiving the product by emailing
📩 nrgfashiontup@gmail.com
Include reason for return/exchange and supporting evidence if required.
No other communication channels will be accepted for initiating return or exchange.
Non-Returnable / Non-Exchangeable Products
Due to hygiene reasons, the following items cannot be returned or exchanged:
Vests
Briefs
Trunks
Lingerie & Panties
Camisoles
Bras
Kids innerwear
Lingerie Sets
- Tights & Cycling Shorts
Mandatory Conditions
Products must be returned in original packaging with price tags, labels, invoice, and all accessories.
Items must be safely packed to avoid damage during transit.
For Colour Variation/Mismatch, returns or exchanges will not be accepted. Digital displays may differ from physical colours.
For Size Unfit, exchanges will not be accepted. Customers must follow the size chart before placing an order.
If we have sent you a wrong size (e.g., ordered L but received XL), we will process an exchange.
4. Why Return the Original Packaging?
Our packaging is designed to protect the product during transit. To maintain quality and sustainability, we request customers to return the goods in the original pack for safe handling and recycling purposes.
5. Return Shipping Address
Please ship your return to:
NRG FASHION
14/41, Old Ramakrishna Puram, 3rd Street
Tiruppur, Tamil Nadu – 641607
6. Refund Policy
Refund Initiation Timeline
Cancelled Orders: Within 24 working hours of cancellation
Returned Orders: Within 72 working hours of receiving the returned goods
Refund Credit Timeline
Once initiated, refunds may take 3–21 working days to reflect in your account, depending on your bank/payment gateway.
Refund Amount
Refund amount will be processed after deducting taxes, payment gateway fees, bank charges, and handling charges associated with cancellations or returns.
Refund Method
Refunds will be credited to your NRG Wallet.
Wallet amounts can be redeemed on your next purchase.
No other refund mode will be available.
Advance Payments
Advance paid will not be refunded for RTO (Return to Origin) cases due to:
Customer unavailability
Incorrect address
Unreachable contact
Any customer-related delivery issues
For cancellations before shipping, advance will be returned via wallet only.
Once shipped, advance amount will be treated as convenience charges against losses incurred.